Complaints Procedure

The Luis Palau Association (“we”) take your privacy concerns seriously.  If you have any concerns about the way your information is being handled, please contact us without delay.  We can be contacted as follows:

Phone number: 0121 820 7171

Email address: ukoffice@palau.org

We will carefully investigate and review all complaints and take appropriate action in accordance with Data Protection Legislation. We will keep you informed of the progress of our investigation and the outcome.  If you are not satisfied with the outcome, you may wish to contact theInformation Commissioner’s Office at https://ico.org.uk/concerns

Any complaint received by us will be referred to the relevant person who will arrange for an investigation as follows:

1. A record will be made of the details of the complaint.

2. Consideration will be given as to whether the circumstances amount to a breach of Data Protection Legislation and action taken in accordance with the Data Breach Procedure.

3. The complainant will be kept informed of the progress of the complaint and of the outcome of the investigation.

4. At the conclusion of the investigation we will reflect on the circumstances and recommend any improvements to systems or procedures.